Refund Policy
GGI Refund Policy
Fair. Transparent. Hassle-Free. Our refund policy is designed to protect both our members and contributors, ensuring a smooth experience. Learn more about how we handle returns and refunds with clarity and care.
GGI Return & Refund Policy
- Eligibility for Refunds:
- Refunds are only available for purchases made within 15 days of the original transaction.
- The item or service must be unused and in its original condition (if applicable).
- Digital products or services may have specific refund criteria (e.g., unused licenses, non-downloadable content).
- Non-Refundable Items/Services:
- Personalized or customized items/services.
- Digital downloads or accessed content.
- Donations or voluntary contributions.
- Refund Process:
- Members must submit a refund request via the GGI email address-givinggaminginitiative@gmail.com, within the refund window.
- GGI will review the request and respond within 7-10 business days.
- Approved refunds will be processed using the original payment method within 30 days.
- Partial Refunds:
- If an item is returned after the standard window but is deemed eligible, a partial refund may be issued.
- Refunds on subscriptions or membership fees may be prorated based on usage.
- Exceptions & Dispute Resolution:
- Case-by-case exceptions may be granted for extenuating circumstances.
- If a dispute arises, members can contact GGI customer support for resolution.
- The GGI customer support contact information is provided below.
- Telephone # (470) 840-9121
- HOURS: Monday – Thursday: 10am – 10pm | Friday – Saturday: 10am – 12am | Sunday: 12pm – 8pm
** Important Notes to know: “Refunds and returns are granted solely at the discretion of GGI and its staff. Any request for a refund or return must receive approval from a minimum of two GGI Board members—one currently serving on the administrative board and one currently serving on the executive board.”